Thai Airways International recently held a lucky draw to reward participants of its Customer Satisfaction Survey (TCCS), which is conducted on a quarterly basis among passengers who traveled on board THAI flights on all routes and in all classes of service.
Photo above shows (from left to right): Mr. Teerapol Chotichanapibal (second from left), THAI Executive Vice President, Commercial Department, Mrs. Benjamas Wilaichon (third from left), THAI Vice President, General Administration Department, Mrs. Usanee Sangsingkeo (fourth from left), THAI Managing Director, Ground Customer Services Department, Mr. Charamporn Jotikasthira (fifth from left), THAI President, and Mrs. Petchpring Sarasin (seventh from left), THAI Vice President, Corporate Image and Communications Department.
THAI began to conduct quarterly customer satisfaction surveys in 1997 in order to measure the service experience throughout the entire duration of passengers’ journeys, from ticket reservation, on board experience, to arrival at the final destination. The survey serves as a means for THAI to identify areas where improvement may be required and offers insights into customer needs and expectations.
THAI recently held a one-time lucky draw for each month of the year, applicable for passengers who flew with THAI in 2015 and participated in the Customer Satisfaction , whereby each month’s winner received two free confirmed Economy Class roundtrip tickets for travel on the THAI routenet to/from Bangkok, Thailand.
Winners of the THAI Customer Satisfaction Survey (TCSS) will be announced on www.thaiairways.com.
Posted by Harold Stephens,
Travel Writer for THAI since 1965